FAQs, Terms & Privacy
Jack specializes in quality RAN and Merchant Navy uniforms & accessories, at the very best prices!
Our goal is to ensure your complete satisfaction!
Correspondence- Jack Online is an online business and will primarily communicate with customers via e-mail. It is the customer's responsibility to ensure the correct contact details are registered with Jack Online and the nominated e-mail address is regularly checked for correspondence.
Sales Policy - All items for sale at Jack Online are new with descriptions and photographs.
Value packs
Pricing- Prices displayed on the website are subject to change without notice. All prices listed on the website exclude delivery costs, which are shown separately on your order.
Order Notification -Once payment has been made, you will immediately receive confirmation of your order by email.
Post, Delivery & Tracking - We aim to ensure that all products are delivered in a timely manner. Orders are dispatched the next day by, Australia Post. Please allow up to 15 working days for normal post and up to 10 working days for Express delivery (As per Australia Post guild). Tracking information is supplied, all orders not received with in this timeline must be reported for any tracking and refund purposes (If applicable).
Returns Policy - Please note, all items are sold as seen.However, refunds are available in the case of a major product fault or defect, as per Australian Consumer Law.
In the rare instance, you have a fault with one of our products, you will be required to email proof of your original purchase and delivery to orders@jackonline.com.au
One of our friendly team will assist you with a replacement, subject to our assessment and product availability. We require notification within 2 business days of the recorded delivery date.
Secure Payment - Jack Online uses world leader eWay or Paypal for its payment gateway. The website is SSL encrypted to ensure a safe credit or debit card purchase and fast checkout. No credit card information is stored on our web server.
Cookies - Are used to simplify your access to our shopping cart pages while you’re browsing. Cookies used on our web site expire soon after your visit.
Privacy Policy - Respecting your privacy is most important to us.
It is our strict management policy to keep customer identity and sales information confidential - which is limited to customer email, phone number, and billing and shipping addresses, so as to promptly process your online order. Access to this information is restricted only to Jack Online employees who have specific authorization.
We promise to never share client data with a third party.
Australian medals
If you have any questions about payment, delivery, or an item you would like to know more about, please send an email:
All enquiries > orders@jackonline.com.au
